About Us
Global yacht agency services
BWA YACHTING HEAD QUARTERS
Corporate Services
Switzerland | +41 91 913 3240
Monaco | +37 793 500 277
Customer Care & TQA
Tiziana Tomerini
+41 79 220 0300
+41 91 913 3218
OUR HISTORY
The journey of the Luise family in yachting traces back to 1847, marking a legacy of leadership and excellence that has withstood the test of time. With a profound understanding of the sea and an unwavering commitment to quality service, the Luise Group has etched its name as a cornerstone of the maritime world.
In the contemporary landscape, the union of the Luise Group and A1 Yachting as founding partners of BWA Yachting signifies a harmonious blend of tradition and innovation. Their shared values and collective expertise continue to shape BWA Yachting, propelling it towards new horizons while staying rooted in the principles that have defined its inception.
Today, as associate partners of BWA Yachting, the Luise Group and A1 Yachting stand as pillars of support, guiding the foundation towards continued growth and success. Their enduring commitment to excellence ensures that BWA Yachting remains at the forefront of the yachting industry, offering unparalleled services and experiences to its customers worldwide.
Visit www.luise.com and www.a1yachting.com for more information.
SERVICE POWERED BY PEOPLE
OUR COMMITMENT
To you
At BWA Yachting there is not much that we take more seriously than looking after our customers; we have a never ending quest to exceed the expectations of captains, crew and industry stakeholders. Our dedicated Customer Care and Total Quality Assurance department ensures that our customers receive top-notch service. With expert local knowledge in each port, our yacht agency offices offer smart, reliable and transparent solutions to superyachts. We customize each client’s approach and take care of their entire trip, from pre-arrival to departure formalities, leveraging our global presence for enhanced insight and capabilities.
To others
The management team, shareholders, and employees of BWA Yachting share a collective dedication to championing philanthropic endeavors within the communities where the company operates. Their commitment extends to various forms of support, be it sponsoring local sports teams, contributing to non-profit organizations, or engaging in community initiatives. BWA Yachting actively seeks innovative avenues to continually contribute to and uplift the well-being of the communities it serves.
CUSTOMER CHARTER
Customer Care
Listening to customers, being at the side of captains and crew understanding their point of view, their requirements and suggestions, absorbing their feedback and putting into practice elements for improving the service is the main objective of the department.
We’re pleased to say we have very few complaints, but should they arise, this team is on hand to smooth things out quickly and directly.
The customer care culture in the company will be developed further and new initiatives will be launched to provide a better overall service.
Total Quality Assurance
The department will also identify and communicate best practice amongst our agencies globally, to ensure that services adhere to the highest quality standards. Streamlining HQ and local processes will help us to achieve global unification, optimisation and service continuity, while increasing the communication and cooperation within our organisation.
